Are you ready to take your patient experience game to the next level? As healthcare continues to shift towards value-based care, it's more important than ever to understand the needs and desires of patients. Luckily, there are several helpful podcasts that can enhance your understanding and provide a fresh perspective.
Whether you're on your morning commute, taking a lunch break, or hitting the gym, these five podcasts are a must-listen for anyone looking to improve the patient experience. Get ready to learn, be inspired, and make a real difference in the lives of your patients!
“Studies in Empathy”, by the Cleveland Clinic
Hosted by Steph Bayer, Director of Patient Experience at Cleveland Clinic, this podcast delves into the core theme of an exceptional patient experience: empathy. Featuring a wide range of thought leaders, the series explores how empathy affects all aspects of healthcare, from quality and safety to burnout and leadership. You'll be inspired by the insights and anecdotes shared, as well as learn practical tips to open your mind and improve the quality of care you provide.
Check out the episode, featuring music therapist Christine Bomberger, on how music therapy reduces stress and anxiety for patients, as well as eases suffering during difficult times.
“Patients Come First”, by the Virginia Hospital & Healthcare Association
Presented by the Virginia Hospital & Healthcare Association, this informative series boasts over 200 episodes and showcases medical experts at the forefront of improving patient experience. From direct care providers to medical researchers, each episode offers a unique viewpoint on improving patient outcomes. You'll even hear from patients themselves, sharing their personal journeys and reflecting on their healthcare experiences.
Check out the episode featuring Carol Olson, a licensed professional counselor, as she shares her valuable insights working with patients impacted by domestic, interpersonal, and sexual violence.
“To Care is Human”, by The Beryl Institute
Hosted by The Beryl Institute, this podcast provides a space for all perspectives in patient experience to be heard and explored. The series covers a wide range of topics related to patient experience, with each episode delving into the touchpoints that create a better healthcare experience for those delivering and receiving care alike.
Check out the episode featuring Dr. Alfredo Quiñones-Hinojosa, as he reflects on how he went from an impoverished teen in a Mexican village to Chair of Neurosurgery at Mayo Clinic, and the importance of healing in the absence of a cure.
“Bright Spots in Healthcare”, by Shared Purpose Connect
Presented by Shared Purpose Connect, this podcast series features interviews and panel discussions with innovators in the healthcare industry to discover the strategies and tools they use to generate positive patient outcomes. Covering topics such as patient retention and engagement, this podcast highlights successes at hospitals, health systems, and other healthcare organizations that can be cloned and applied at any facility.
Check out the episode featuring panelists from Vori Health, CareSource, Blueshield, and Dell Medical school, as they discuss the importance of implementing holistic health programs to drive healthy behavior change, improve productivity, and reduce healthcare costs.
“Healthcare Experience Matters”, by the Healthcare Experience Foundation
Presented by the Healthcare Experience Foundation, this engaging series focuses on the millions of moments that come together to form the patient experience, and how providers can use these interactions to change a patient's life. With a mission to improve safety and quality outcomes while assisting organizations with retaining star employees, this podcast offers valuable insights that will transform the way you approach patient care.
Check out the episode featuring Ninfa Segarra and Maureen Eisner from SBH Health System, as they examine the challenges and importance of striving for excellent patient outcomes in a multilingual environment.
Did you know PDi’s patient engagement platform, GENiO, provides patients with access to translation service apps? Learn more!
Are you going to try out any of these podcasts? If so, let us know which was your favorite in the comments below!
Lynn Schutte : March 19, 2019
