People Who Care
TECHNICAL SUPPORT
We are here to answer your calls and help troubleshoot PDi patient TVs. Ordered the wrong equipment? We can help you too. PDi ProServices repairs are done by factory trained technicians who use genuine PDi parts.
1. Talk to an Expert
Need help troubleshooting or diagnosing your issue? Call our trained ProServices team at PDi. We stand ready to help you!
(800) 628-9870 Press Option 2
Mon - Thur 8AM - 4:30PM EST
Friday, 7AM - 3:30PM EST
or email t1service@pdiarm.com
2. Submit RMA Form
Need guaranteed repair services? Please fill out and submit this form online to accompany your repair shipment.
3. Arrange Returns/ Repairs
Email t1service@pdiarm.com to arrange shipment for your product to PDi and our trained technicians will get to work resolving the issue here at PDi. Alternatively, if needed, a PDi ProServices technician can be sent to your facility to repair or troubleshoot your TV systems.
Return Policy
Within 30 days of purchase, if you discover PDi products are not the correct fit for your unique needs, or if you realize you ordered the wrong product upon delivery, we will help you remedy the matter with a return or exchange.
To return a product you must fill out a Return Authorization Form online here:
